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FAQ

Are you nationwide ?

Absolutely – our team of technicians is available to the UK and beyond. Besides the British Isles and Ireland – we have international employees who have undertaken projects in places such as Italy and Dubai.

Can you repair any hard surface ?

Almost, it’s very rare indeed for us to say “we can’t”

How do your processes effect the integrity of the material ?

They don’t ?  In some instance it actually strengthens them !

Are the repairs visible ?

In the vast majority of cases, you’re not going to be able to tell a repair has even been completed. However, in certain situations there may be a slight risk of this happening. If this is the case, the technicians will alert you to any such risk before they begin the repair.

How long will it take ?

That depends on the material being repaired and the process undertaken but we will always try and advise you at the point of contact how long something is likely to take (If we are given reasonable parameters)

Is it cheaper than replacing ?

From Glass to worktops, Our aim is to provide a better alternative to replacement– which can be a time-consuming, frustrating and difficult task. That’s why, most of the time, our services are cheaper than replacing. If it is going to be cheaper to replace the item – we will let you know.

Do you have to take the item in question away ?

No, the item will remain firmly in place at all times while we work.

Is it a messy process/es ?

At Scratch Repair, customer satisfaction is our highest priority. So even if we do need to make a little mess while working – we always do our best to leave the area in the same condition as when we found it.

GET IN TOUCH

 



Northern Office

Unit 19, Clarendon Court, Winwick Quay, Warrington. WA2 8QP.

Tel: 0844 249 2029
Email: info@scratchrepairgroup.co.uk

London Office

International House, 221 Bow Street, London. E3 2SJ